Contact Center

Offering exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, contact centers can implement an array of different technologies – from basic to sophisticated.

For contact centers, cloud communications and virtual agents are on the forefront of everyone’s minds, and social media is more important than ever. Center managers are doing strategic planning for the future: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.

Voice Services
Call Center Technology Trends:
Artificial Intelligence
Social Media
Computer-Telephony Integration
Internet Protocol
Intelligent Call-Back
Voice Biometrics
Interactive Voice Response
Universal Queuing
Call Recording Systems
Workforce Management software

Innovative Telecom Group Inc. represents over 45 companies which offer contact center technologies to both enterprise and small business customers. Call us for a free evaluation and proposal.

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